Your privacy is important to us. We value the trust you have placed in us, and are
committed to protecting and safeguarding any personal data you give us. This
It also tells you how you can contact us if you have questions about your personal
data or about cookies.
ShuttlePlanet.com offers online travel-related services through its own websites and
mobile apps and through other online platforms such as partners’ websites and social
media. The information that follows applies to all of these platforms.
ShuttlePlanet.com may amend the Privacy and Cookies Policy from time to time, so
visit this page regularly to keep abreast of the updates. If you disagree with this
Privacy and Cookies Policy, you should discontinue using our services.
When you make a reservation, you are asked for your name and email address. You might
also be asked for your home address, telephone number, payment information, the names of
guests/passengers travelling with you and your preferences for your trip.
To make it easier to manage your reservations, you can open a user account. This allows
you to save your personal settings, review previous bookings and manage future
When you visit our websites, even if you do not make a reservation, we may collect
certain information, such as your IP address, which browser you’re using, and
information about your computer’s operating system, application version, language
settings and pages that have been shown to you. If you are using a mobile device, we
might also collect data that identifies your mobile device, device-specific settings
and characteristics and latitude/longitude details. When you make a reservation, our
system registers through which means and from which websites you have made your
We may also receive information about you when you use certain social media
Why does ShuttlePlanet.com collect, use and share your personal
How does ShuttlePlanet.com use social media?
- Reservations: First and foremost, we use your personal data to complete and
administer your online reservation and forward your reservation details to
the fare provider you have booked.
- Customer service: We provide international customer service from 9am to 5pm
(UK Time) through our online chat support or telephone number (when
available) from our local offices. Sharing your details with our customer
service staff allows us to respond when you need us – including helping you
to find appropriate fares and responding to any questions you might have
about your reservation.
- Passenger reviews: We use your contact information to invite you by email to
write a guest review after your trip. This can help other travelers to
choose the fares that suit them best.
- Account administration: We offer a user account facility on our website. We
use the information you give us to administer this, allowing you to manage
your bookings, take advantage of special offers, make future reservations
more easily and manage your personal settings. Managing personal settings
allows you to keep and share lists, share photos, see fares that you have
searched for before, and see other information you have provided about fares
and destinations. It also allows you to see any reviews you have submitted
about fares and places you have traveled from and to. If you want, you can
share certain information in your user account by creating a profile that’s
associated with either your own first name or a screen name of your choice.
The type of information you can share in this way includes your photo, the
names of places you have traveled to, your lists, your plans for future
trips, your reviews and other information about fares and destinations.
- Marketing activities: We also use your information for marketing activities,
as permitted by law. For example:
- When you make a reservation with us or set up a user account, we may use
your contact information to send you news of similar travel-related
products and services. With your consent – if consent is required under
local law – we may also send you other regular newsletters by email. You
can opt out, or unsubscribe, from marketing communications at any time
using the "Unsubscribe" link in each newsletter, or you can administer
your subscriptions through your account (if you've created one).
- Based on the information you share with us, individualized offers may be
shown to you on the ShuttlePlanet.com website, in mobile apps or on
third-party websites, including social media sites. These might be
offers that you can book directly on the ShuttlePlanet.com website, or
third-party offers or products we think you might find interesting.
- If we believe that a particular offer may be of interest to you, we may
decide to make contact with you by phone.
- Other communications: There may be other times when we get in touch by
email, by post, by phone or by texting you, depending on the contact
information you share with us. There could be a number of reasons for this:
- We may need to respond to and handle requests you have made.
- If you have not finalized a reservation online, we may email you a
reminder to continue with your reservation. We believe that this
additional service is useful to you because it allows you to carry on
with a reservation without having to search for the fare again or fill
in all the reservation details from scratch.
- When you use our services, we may send you a questionnaire or invite you
to provide a review about your experience with ShuttlePlanet.com.
- We may also send you other material related to your reservations, such
as how to contact ShuttlePlanet.com if you need assistance while you are
away, and information that we feel might be useful to you in planning
your trip or getting the best out of your experience. We may also send
you material related to upcoming reservations or a summary of previous
reservations you made through ShuttlePlanet.com.
- Market research: We sometimes ask our customers to take part in market
research. Any additional personal details that you give us as part of the
market research will be used only with your consent.
- Fraud detection and prevention: We may use personal data for the detection
and prevention of fraud and other illegal or unwanted activities.
- Improving our services: Finally, we use personal data for analytical
purposes, to improve our services, to enhance the user experience, and to
improve the functionality and quality of our online travel services.
We use social media to promote our transport partners’ fares and to promote, improve
and facilitate our own services. For example, we have integrated social media
plugins into the ShuttlePlanet.com website. So when you click on one of the buttons
and register with your social media account, information is shared with your social
media provider, and possibly presented on your social media profile to be shared
with others in your network.
In addition to implementing these buttons, ShuttlePlanet.com uses social media by
maintaining accounts and offering apps on several social media sites. These social
media services may allow you to share information with ShuttlePlanet.com. When you
register with a social media app, you will be told which information will be shared
with ShuttlePlanet.com. The information you choose to share with us may include the
basic information that’s available in your social media profile, email address,
status updates and your list of friends. This information is necessary to create a
unique user experience either in the app itself or on our websites. It facilitates
such things as personalizing our website to suit your needs, connecting you with
your friends on travel destinations and analyzing and enhancing our travel-related
We may also enable you to sign in to ShuttlePlanet.com services with your social
media accounts. Your social media provider will be able to tell you more about how
they use and process your data in such cases.
How does ShuttlePlanet.com share your data with third parties?
In certain circumstances, we may share your personal data with third
How does ShuttlePlanet.com make use of mobile devices?
- The fares you booked: In order to complete your reservation, we need to
transfer relevant reservation details to the fare provider you have booked.
This may include information such as your name, your contact details, your
payment details, the names of passengers travelling with you and any
preferences you specified when making a booking. This information may also
be used by ShuttlePlanet.com or the fare providers to give you personalized
offers related to the reservation. If you have a query about your
reservation, we may contact the fare provider and ask them to handle your
- Your local ShuttlePlanet.com office: In order to support you during the
reservation process and throughout your trip, your details may be shared
with subsidiaries of the ShuttlePlanet.com corporate family.
- Third-party service providers: We may use service providers (such as "data
processors") to process your personal data strictly on our behalf. This
processing would be for purposes such as facilitating reservation payments,
sending out marketing material or for analytical support services. These
processors are bound by confidentiality clauses and are not allowed to use
your personal data for their own purposes or any other purpose.
- Competent authorities: We disclose personal data to law enforcement and
other governmental authorities insofar as it is required by law or is
strictly necessary for the prevention, detection or prosecution of criminal
acts and fraud.
- Business partners: We work with business partners around the world to
distribute or advertise fares and to help our business partners distribute
and advertise their travel-related services. This may mean that their
services are integrated into our website or they have been enabled to show a
customized advertisement on our website – or we are advertising on theirs.
When you make a reservation on one of our business partners’ websites,
certain personal data that you give them will be forwarded to us. Certain
business partners may receive your personal data from us if requested by
you. When you make a reservation on a business partners’ website, please
read the privacy policies on these business partners’ websites for more
- Marketing data: We may share our marketing information and data with select
We have free apps for a variety of mobile devices and use versions of our regular
website that have been optimized for mobile. These apps and mobile websites process
the personal details you give us in much the same way as our website does – and they
also allow you to use location services to find fares nearby. With your consent, we
may send you push notifications with information about your reservation.
How does ShuttlePlanet.com use passenger reviews and other destination-related
information you share with us?
After you travel with any fares booked through us, you will be invited to submit a
passenger review. This invite may ask for information about the trip, the
surrounding areas, and the destination. If you don’t want to use your name with the
review, you can make use of a screen name (which you can choose in your user
account) or the review can be displayed on the website anonymously. By completing a
passenger review, you are agreeing that it can be displayed (as described in detail
in our Terms and Conditions) on, for example, the relevant fare information page on
our websites, in our mobile apps, in our social media accounts and in social apps,
or on the website of the relevant fare provider or on our business partner’s
website, to inform other travelers about the quality and services of the fare
providers you used.
If you indicate that a guest/passenger review was helpful – or not helpful – we will
aggregate this with feedback from other customers in order to sort and prioritize
guest reviews. We may use the information in your lists or in other
destination-related information you share with us in anonymous form – unless you
have included this information in your profile – to help other travelers find the
right fare provider and destination.
What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer or
on your mobile device. This Privacy and Cookies Policy applies to cookies and
similar technologies (hereafter together referred to as “cookies”).
Why are cookies used?
Web pages have no memory. If you are surfing from page to page within a website, you
will not be recognized as the same user across pages. Cookies allow you to be
recognized as the same user across the pages of a website. Cookies also allow your
choices to be remembered – choices such as the language you prefer, the currency you
use and your search criteria. They will also make sure you are recognized when you
return to a website.
Do all cookies do the same thing?
No, there are different types of cookie and different ways of using them. Cookies
can be categorized according to their function, their lifespan and according to who
places them on a website.
How are cookies used?
Our website uses the following types of cookie:
How long do ShuttlePlanet.com cookies stay active?
- Technical cookies: We try to give our visitors an advanced and user-friendly
website that adapts automatically to their needs and wishes. To achieve
this, we use technical cookies to show you our website, to make it function
correctly, to create your user account, to sign you in and to manage your
bookings. These technical cookies are absolutely necessary for our website
to function properly.
- Functional cookies: We also use functional cookies to remember your
preferences and to help you to use our website efficiently and effectively,
for example by remembering your preferred currency and language, your
searches and the fares you viewed earlier. These functional cookies are not
strictly necessary for the functioning of our website, but they add
functionality for you and enhance your experience.
- Analytics cookies: We use these cookies to gain insight into how our
visitors use the website, to find out what works and what doesn't, to
optimize and improve our website and to ensure we continue to be interesting
and relevant. The data we gather includes which web pages you have viewed,
which referring/exit pages you have entered and left from, which platform
type you have used, date and time stamp information and details such as the
number of clicks you make on a given page, your mouse movements and
scrolling activity, the search words you use and the text you type while
using our website. We also make use of analytics cookies as part of our
online advertising campaigns to learn how users interact with our website
after they have been shown an online advertisement – which may include
advertisements on third-party websites. However, we will not know who you
are, and will only obtain anonymous data. Our business partners may also use
analytics cookies to learn if their customers make use of fare offers
integrated into their websites.
- Commercial cookies: We use third-party cookies as well as our own to display
personalized advertisements on our websites and on other websites. This is
called “retargeting,” and it is based on browsing activities, such as the
destinations you have been searching for, the fares you have viewed and the
prices you have been shown. Commercial cookies may also be used by selected
third parties to display their products and services through our website.
The cookies we use have varying life spans. The maximum lifespan we set on some of
them is five years from your last visit to our website. You can erase all cookies
from your browser any time you want to.
How can you recognize ShuttlePlanet.com cookies?
You can find our cookies in your browser settings.
Does ShuttlePlanet.com use third-party marketing and analytics
Yes, ShuttlePlanet.com uses the services of trusted and recognized online
advertising and marketing companies. ShuttlePlanet.com may also use third-party
providers for analytical purposes. To enable their services, these companies need to
The providers we use are committed to building consumer awareness and establishing
responsible business and data management practices and standards.
When it comes to online advertising and marketing companies, we strive to only work
with companies that are members of the Network Advertising Initiative (NAI) and/or
the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry
standards and codes of conduct. NAI and IAB members allow you to opt out of the
behavioral advertising. Visit www.networkadvertising.org and
www.youronlinechoices.com to identify the NAI members that may have placed an
advertising cookie file on your computer. To opt out of an NAI or IAB member's
behavioral advertising program, simply check the box that corresponds to the company
from which you wish to opt out.
In order to control the collection of data for analytical purposes by Google
Analytics, you may want to visit the following link: Google Analytics Opt-out
Who has access to ShuttlePlanet.com cookie data?
Only ShuttlePlanet.com has access to ShuttlePlanet.com cookies. Cookies placed by
third parties can be accessed by these third parties.
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or
Chrome, you can set which cookies to accept and which to reject. Where you find
these settings depends on which browser you use. Use the "Help" function in your
browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some
functions on our website. However, we do not otherwise support “Do Not Track”
browser settings. Opting out of an online advertising network does not mean that you
will no longer receive or be subject to online advertising or marketing analysis. It
means that the network from which you opted out will no longer deliver ads tailored
to your web preferences and browsing patterns.
Does ShuttlePlanet.com use web beacons?
As well as using cookies, ShuttlePlanet.com sometimes uses web beacons. A web beacon
is a tiny graphic image of just one pixel that’s delivered to your computer either
as part of a web page request or in an HTML email message. Either directly or
through service providers, we use these pixels as part of our online advertisements
either on our website or on third-party websites to learn whether a user who is
being shown an online advertisement also makes a reservation; to track conversion
with partner websites and to analyze the traffic patterns of users to optimize the
travel-related services we bring to you.
What security procedures does ShuttlePlanet.com put in place to safeguard your
In accordance with European data protection laws, we observe reasonable procedures
to prevent unauthorized access and the misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard the
personal data you give us. We also use security procedures and technical and
physical restrictions for accessing and using the personal data on our servers. Only
authorized personnel are permitted to access personal data in the course of their
Your credit card details – We do not store credit card details nor do we share
financial details with any 3rd parties.
The services offered by ShuttlePlanet.com are not directed at children under 18
years old. The use of any of our services is only allowed with the valid consent of
a parent or a guardian. If we receive information from a child under 18 years old,
we reserve the right to delete it.
We offer direct communication facilities to fare providers and guests. For more
information read, “How does ShuttlePlanet.com process direct communications between
you and your booked fare provider?”
In cases of reservation related disputes, we may provide the fare provider, upon
request, information about the reservation process. For example, a copy of your
reservation confirmation as proof that a reservation was made.
How does ShuttlePlanet.com process direct communications between you and your
booked fare provider?
ShuttlePlanet.com offers you and fare providers different means to communicate about
existing reservations. You can either contact ShuttlePlanet.com for questions about
your reservation or directly communicate with a fare provider through dedicated
messaging fields or by making use of alias emails. For security purposes,
ShuttlePlanet.com has an automated system that screens all communications for
malicious content. That includes spam and the limitation of certain file types, such
as: .zip, .rar and .exe. Any sensitive information such as full credit card numbers
that can be used for fraud may be masked automatically to ensure the safety of you
and the booked fare provider. In the event communications with malicious content are
detected, the communication may be blocked and/or forwarded to the ShuttlePlanet.com
fraud team for further investigations. Note, all communications sent and received
using ShuttlePlanet.com communication tools will be stored by ShuttlePlanet.com. To
the extent permitted by law, ShuttlePlanet.com will only access communications
between you and fare providers upon request of either you or the fare provider, if
required by law, if strictly necessary for security or law enforcement purposes, or
if ShuttlePlanet.com otherwise has a legitimate interest, such as to detect and
prevent fraud and misuse. ShuttlePlanet.com may analyze anonymous content of
communications to improve its services.
How can you control the personal data you have given to
You always have the right to review the personal information we keep about you. You
can request an overview of your personal data by emailing us at email@example.com
Please write 'Request personal information' in the subject line of your email and
include a copy of your identity card to help us prevent unauthorized individuals
from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your
request. You can also ask us to remove your personal data from our customer database
by sending an email to firstname.lastname@example.org
with 'Request for removal of personal information' in the subject line. However, we
may need to retain certain information, for example for legal or administrative
purposes, such as record keeping or to detect fraudulent activities. You can delete
your user account at any time by signing into your account on the ShuttlePlanet.com
website and choosing to remove your account.
Who is responsible for the processing of personal data on the ShuttlePlanet.com
website and apps?
For US customers: Shuttle Planet Inc. controls the processing of personal data on its websites and
mobile apps. Shuttle Planet Inc. is a corporation, incorporated under the laws of
“The State of Delaware“ and has its registered address at ”251 Little Falls Drive,
Wilmington, New Castle County,
Delaware 19808, USA“.
For UK customers: Shuttle Planet Ltd controls the processing of personal data on its websites and
mobile apps. Shuttle Planet Ltd is a limited liability company, incorporated under the laws of
“England and Wales“ and has its registered address at ”157 Waterloo Road,
Wokingham, RG40 2JN, England, United Kingdom“.
For EU customers: Shuttle Planet Ltd controls the processing of personal data on its websites and
mobile apps. Shuttle Planet Ltd is a limited liability company, incorporated under the laws of
“Republic of Ireland“ and has its registered address at ”13 Adelaide road, Saint Kevin's, Dublin, D02 P950, Ireland“.
If you have any suggestions or comments about this privacy
notice, please send an email to email@example.com